Commonly asked questions about our products:

Where can I buy Second Nature?
To find a store near you that carries Second Nature, please use our store finder tool located on our Find Nearby page. In order to find out if a store carries a specific product, you must call the store directly.

Is Second Nature Sold internationally?
Our products are currently only available in the United States and the Bahamas.

I have a comment about your products, but I want to send it via the regular mail. What is your company address?
Send your correspondence to:
Second Nature
1200 East 14 Mile Road
Madison Heights, MI 48071

Do you offer any coupons?
We do not currently provide manufacturers coupons. Our primary method for discounted prices is through our retailer partners. Our products are often promoted with in-store coupons or on sale at various times throughout the year. We recommend that you check with a retailer in your area.

What types of nuts do you use in your products?
Second Nature uses peanuts, and a variety of tree nuts including: cashews, almonds, pistachios, walnuts and pecans.

How long do your products stay fresh?
The ‘Best Before’ date printed on each package represents the last day the product should be consumed to guarantee the best Second Nature quality, flavor and freshness. For example, the ‘Best Before’ code date of 020218 means that it was packaged on February 2, 2017, and should be consumed by February 2, 2018. Once opened, the freshness of our products will depend on the ingredients and your method of storage. Second Nature snacks stay freshest when stored in a cool, dark, dry place.

How should I store an opened package of your product?
Second Nature packaging helps preserve the freshness of the product until it’s opened. At that point you should plan to consume the product within a few weeks. Nuts can be refrigerated or frozen to extend the shelf life to about four weeks.

I have a nut allergy. Do you offer any peanut-free snacks?
We do not offer any peanut free products. All Second Nature packaging provides allergy information for the most common food allergens: peanuts, tree nuts, milk, wheat and soy. A great resource for information about common food allergies is:
www.foodallergy.com
Note: people can be allergic to both peanuts and tree nuts. Be sure to talk to your doctor if you think you or your child may have allergies, or if you have questions about allergies.

Does Second Nature have any allergy control procedures?
Second Nature has an excellent allergen control process in place. Wheat, Milk/Dairy, Soy, and Sesame are considered allergens, and as such we do an “allergen wash” when transitioning from a product that contains an allergen to one that does not. Therefore, when changing from mixes that may contain Wheat, Milk/Dairy, Soy and Sesame to one that does not, we perform a complete hot water cleaning and sanitizing of all conveyors and packaging equipment. After the cleaning and sanitizing process is completed, an allergen swab test is performed by Quality Assurance technicians to assure that no residual allergen proteins are present.

Are Second Nature products gluten free?
Yes, all Second Nature products are gluten free. Second Nature products have been tested by an independent laboratory and have been certified as gluten free, per FDA guidelines. * Although we do use primarily gluten free ingredients, our facility is not certified as gluten free. We have processes in place to eliminate and/or reduce the chance of cross contamination in the production of all our nuts and trail mixes. Be sure to consult with your physician if you suspect that you have any food allergies.
*The Food and Drug Administration (FDA) defines the term “gluten free” to mean that the food bearing the claim does not contain an ingredient that is a gluten-containing grain (such as wheat); an ingredient that is derived from a gluten-containing grain and that has not been processed to remove gluten (wheat flour); or an ingredient that is derived from a gluten-containing grain and that has been processed to remove gluten (wheat starch), if the use of that ingredient results in the presence of less than 20 parts per million (ppm); or inherently does not contain gluten; and that any unavoidable presence of gluten in the food is below 20 ppm gluten. Establishing a definition of the term “gluten free” and uniform conditions for its use in food labeling will help ensure that individuals with celiac disease are not misled and are provided with truthful and accurate information with respect to foods so labeled.
Read more for a better understanding of ‘gluten free’ labeling.

Do your products contain genetically modified organisms (GMOs)?
Many of our products are Non-GMO Project Verified and carry the logo on their packaging.

Are your snacks Kosher?
Yes, our Second Nature medleys and snack nuts are Kosher! All products are certified by the Orthodox Union (OU).

Are your snacks Vegan friendly?
Many of our snack mixes are made entirely with plant-based foods and contain no dairy products. However, some of our mixes that have chocolate do contain dairy, or are run on equipment that process other ingredients that are made with dairy products. Due to the potential for cross-contact between non-dairy and dairy items used at our facility, we do not claim that our facility is Vegan friendly.

Do your products have caffeine?
According to USDA nutrition data, caffeine is not present in peanuts or tree nuts. However, our trail mixes that contain chocolate will have caffeine.

What is the whitish coating on the surface of dark chocolate chunks?
What you are seeing on the dark chocolate chunks in Wholesome Medley or Dark Chocolate Medley is called blooming. This whitish bloom that you see is actually cocoa butter or sugar (both ingredients in chocolate) that has separated towards the surface of the chocolate. There are different types of chocolate bloom- sugar bloom and fat bloom.

Sugar bloom is caused by moisture. It can be caused by storing or making chocolate in too humid of conditions and using poor quality ingredients among other factors. Sugar bloom is usually more crystalline in appearance than fat bloom. It can give the chocolate an unusual texture and often extends further beyond the surface layers of the chocolate.

If you can easily wipe the whitish bloom off the surface of the chocolate, it is usually fat bloom. Fat bloom is the type of bloom most commonly seen in chocolate. Unfortunately, due to the structure and ingredient makeup of chocolate, fat bloom is something that occurs naturally over time.

While chocolate bloom is not very visually appealing, eating chocolate that has bloomed will not harm you. Over the years we have tried chocolate from several suppliers and have moved forward with those who have provided us with chocolate that has worked the best with our application. There have been numerous improvements in the industry and as research continues in this area we can hope to see chocolates that have even better stability in the future.

Are the re-sealable pouches/snack packs recyclable?
No, unfortunately there currently is no fully compostable or recyclable food safe flexible plastic packaging. We are testing recyclable packaging.

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